This form is intended for customers who wish to submit a claim for a product they believe is defective, damaged, or presenting a fault covered by the warranty applicable in Spain. By using this form, the entire process becomes faster, more transparent, and better organized for both the customer and the BOX-FISH team.

When you complete the form:

• Our team receives all the necessary information from the very beginning, allowing us to evaluate your case more quickly and accurately.
• A dedicated claims panel will be automatically created, giving you access at any time to track the progress of your claim, upload additional documentation, and maintain centralized communication with our team.
• The entire procedure complies with Spanish regulations regarding warranty management and defective product claims.

At BOX-FISH, we are committed to ensuring that every customer receives clear, professional, and efficient assistance. We understand how important it is to resolve any issue fairly and promptly, which is why this form helps us provide a more organized and personalized service.

If you have any questions during the process, our team will be happy to assist you at every step.